Privacy & Legal
This site is owned, operated and maintained by Essity Hygiene and Health AB. ("Essity"). Essity is strongly committed to protecting the privacy of users of its website. Our aim is that all persons whose personal data is processed by Essity shall at all times feel confident that their privacy is respected and that due care is taken with respect to such personal data.
Information About All TENA Website Visitors
We automatically gather certain usage information like the numbers and frequency of visitors to the TENA website and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate, and they are not tied to any personally identifying information. This collective data helps us determine how much our visitors use parts of the website, so we can improve our website to assure that it meets your needs.
Information About You
We may ask you to provide us with personal information on a voluntary basis in certain areas of our website, such as in connection with registering. In particular, you may be asked to provide your name; your title; your work address, telephone number, fax number, and email address; your supervisor's name, position, work address and telephone number; and your reason for accessing and using the website. You can always choose not to provide such information, but then you might not be able to register or take advantage of some of our features. We use the personally identifiable information that you provide for such purposes as improving our product recommendations, responding to your requests, customizing future offers for you, communicating with you, and sending you information about Essity and TENA (provided that you have not opted out as described below). We may also compare our visitor list to lists received from our affiliates or from other companies, in an effort to avoid sending unnecessary messages to our visitors. In addition, Essity may use personally-identifiable information to conduct other legitimate business activities, such as protecting the security of the website and of Essity's networks, guarding against potential liability, engaging in debt collection, responding to a court order or subpoena, preventing fraud, complying with law, and complying with a legally permitted inquiry by a government agency or regulator.
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from this website if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, you may opt out as described below.
We do not disclose any personally identifiable information, including information about your individual visits to the TENA website or information, such as your name, address, e-mail address or telephone number, to any outside companies. But as mentioned above, we may share with our website partners aggregated statistical "ratings" information about the use of the TENA website.
We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform the functions we have asked them to, but may not use it for other purposes.
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Essity, our website visitors, or others. This may include exchanging information with other companies and organizations for fraud protection.
International Information Transfers
Any personally identifiable information that you provide to Essity will be collected and maintained directly on servers located in the United States. If you are located outside the United States, this means that any information you provide will be transferred abroad. While Essity is committed to providing your information with the highest level of privacy protection, we believe you should know that the general level of protection for personal information in the United States may not be the same as that provided in other countries, including those that belong to the European Economic Area.
- Direct Marketing Opt-out: Although most TENA website visitors indicate that they welcome details of offers and other promotional material about TENA products and services, we acknowledge the right of our visitors to choose. You will be given the right to opt out of receiving such information whenever you are asked to provide information on this website. If you do not opt out at that time, but later decide that you do not wish to receive future communications of this nature you can contact us using the information provided in the "Contact Details" section below, indicating that you no longer want to receive i) information relating to products and services provided by other companies; or ii) any information relating to products and services (including TENA products and services). You can also opt out of receiving direct marketing materials by going to the Account Information page of our website and editing your preferences.
- Access and Correction: You have a right to know about the personally identifiable information that Essity holds about you. You also have a right to correct, amend or delete the information that Essity holds about you if it is incorrect. If you wish to exercise these rights please contact us using the information provided in the "Contact Details" section below.
This website incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us.
Acceptance of Terms.
- Updating Your Information: If you need to update any of your online and/or off-line contact information, please contact us using the information provided in the "Contact Details" section.
Access and Retention
The TENA website is not designed for children; nevertheless, Essity takes special care to protect the safety and privacy of young people who may venture into the website. We do not specifically collect information from or about children and believe that children should get their parents' consent before giving out any personal information. Should a child whom we know to be under 13 send personal information to us, we will delete that information from our servers. We encourage parents or guardians to participate in their child's experience in cyberspace and to supervise the child so that he or she views only age-appropriate content available on the Web. Essity also recommends that parents utilize Web filtering technology to supervise their children's access to the Web.
Conditions of Use, Notices, and Revisions
TENA Consumer Care Center
P.O. Box 8091
Eau Claire, WI 54702-8091
Questions regarding the above statement should be directed to Essity.
© Copyright 2013 Essity Hygiene and Health. All rights reserved.